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Has Coronavirus affected Monton Shop's Service?
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply.
We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched..
70% of our core range is in stock and available, and we are receiving more supplies daily. If a product is ‘In Stock’ on the website, we have it available in our warehouse.
We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team
Customer Service Phone/WA: +86 135-9018-4855
Email: elvin@monton.cc
Skype：montonsports
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 7 warehouses around the world (Slovakia, South Korea, USA, Chile, China, Australia, UAE). With so many shipping centers across the globe, we provide some of the fastest, most affordable delivery options in the industry.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
The system would automatically update you with track number once the package is shipped.
In case, you did not get the email, you could reach us by elvin@monton.cc with your order number.
If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 30 days old must be sent back to Monton within one month of the refund request being made. We reserve the right to refuse refunds for returned items which are not in saleable condition.
You can expect to receive your refund within 10 days of posting your item(s) back to us.
You can expect to receive your refund within 10 days of posting your item(s) back to us.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
The Service is not designed to provide qualitative advice regarding the fitness for purpose and merchantability of any products or services. We strongly advise you to exercise caution and do your own due diligence in conducting any transactions through the Service.